1- I am trying to access courses, but I am receiving a message that the activity is locked.

If you already have a Qlik account, you will need to log into Qlik Learning via https://learning.qlik.com with your Qlik account. However, if you have not yet set up your account, you will need to create a Qlik Identity first at https://register.myqlik.qlik.com. Once your Qlik Identity has been created, you will be able to log into Qlik Learning. .

2- I am trying to access courses, but I am receiving a message that says This activity cannot be accessed from your account.

First, you will want to ensure you have a subscription to Qlik Learning. Note that Free Users do not have access to content that requires a subscription . If you have confirmed you do have a subscription and are still experiencing issues accessing the content, please visit https://community.qlik.com/t5/Support/ct-p/qlikSupport to create a ticket. However, if you are a Free User or do not have an active subscription, visit https://inter.viewcentral.com/events/redir/redir.aspx?/qlik/learningsubscriptions to learn more about Qlik Learning subscriptions and how to purchase them.

3- I just finished a course, but it is not showing as completed in Qlik Learning.

At times it may take a bit longer for the system to update, and we ask that you allow the platform time to update accordingly. If the course is still not showing as completed after 24 hours, please visit https://community.qlik.com/t5/Support/ct-p/qlikSupport to create a ticket.

4- I completed a learning path and have not received the associated award or badge.

You will want to review the path again to ensure that all associated parts of the learning content within the path have been completed. If any part has not been completed, you must complete it to receive the award or badge.

At times it may take a bit longer for the system to update, and we ask that you allow the platform time to update accordingly. If the course is still not showing as completed or you have not received the award or badge after 24 hours, please visit https://community.qlik.com/t5/Support/ct-p/qlikSupport to create a ticket.

5- I'm trying to access my Qlik employee account and keep receiving an error message.

Make sure you are logged into Qlik Learning via the Okta tile. If this error persists even after logging in via the Okta tile, please visit https://community.qlik.com/t5/Support/ct-p/qlikSupport to create a ticket.

6- I want to retake a quiz or assessment within a course, but it won't let me.

All quizzes or assessments should be open to take as many times as you’d like. If you are having an issue with being able to do so, please visit https://community.qlik.com/t5/Support/ct-p/qlikSupport to create a ticket.

7- I'm trying to access Qlik Partner content, but it says the activity is locked.

To access Qlik Partner content, you must have a Partner subscription. If you have confirmed that you do have a subscription and are still experiencing this issue, visit https://community.qlik.com/t5/Support/ct-p/qlikSupport to create a ticket with your access request. If you do not have a subscription, you may request Partner access to Qlik Learning by visiting the following page on the Qlik Partner Hub: https://partners.qlik.com/prm/English/c/request-center. Once on that page, click the Hub Application button under Become a Qlik Partner. You will then be directed to the request form to apply for access.

8- We have recently become a Qlik partner and need to complete some certifications. How do we set up the Qlik Learning platform?

You may request Partner access to Qlik Learning by visiting the following page on the Qlik Partner Hub: https://partners.qlik.com/prm/English/c/request-center. Once on that page, select either the Partner Login button if you have an existing account or the Create New User button under Existing Qlik Partner to create an account.

9- I am trying to access Qlik Learning but I am receiving a SAML error.

Please visit https://community.qlik.com/t5/Support/ct-p/qlikSupport to create a ticket with the issue you are currently experiencing. Include a screenshot of the error and the email address you are using in your email.

10- I need to get an updated report on the latest Qlik Learning data for our companies’ employees. How can I get this?

If you are currently listed as the Learning Admin for your company, access the Learning Admin Guide for more information on how to view your subscription information:. https://academy-storage.talend.com/Intellum/Learning-Admin-Guide-2025.pdf . . If you are not the Learning Admin, reach out to the Learning Admin for your company to see if Qlik Learning access is active for your company.

11- When I try to log onto https://learningadmin.qlik.com/ I receive a message saying I do not have permission to access the Learning Admin page even though I should. How can I get this corrected?

Email education@qlik.com with the issue you are currently experiencing. Include a screenshot of the error and the email address you are using in your email.

12- How can I confirm whether Qlik Learning access is active for our company?

If you are currently listed as the Learning Admin for your company, access the Learning Admin Guide for more information on how to view your subscription information: https://academy-storage.talend.com/Intellum/Learning-Admin-Guide-2025.pdf. If you are not the Learning Admin, reach out to the Learning Admin for your company to see if Qlik Learning access is active for your company.

13- I believe the link to register as an admin for my company may have expired. Could you please re-send it?

Please visit https://community.qlik.com/t5/Support/ct-p/qlikSupport to create a ticket with your request.

14- We need to change the Learning Admin for our company. How do we do this?

If you are currently listed as the Learning Admin for your company, you may modify the list of Learning Admins through the Learning Admin Portal. Visit the Learning Admin Guide for more information: https://academy-storage.talend.com/Intellum/Learning-Admin-Guide-2025.pdf. If you are not the Learning Admin, reach out to the Learning Admin for your company.

15- Is there any information available on how to set up our Learning Admin?

Visit the Learning Admin Guide for more information on admin setup: https://academy-storage.talend.com/Intellum/Learning-Admin-Guide-2025.pdf

16- We need to create a new Learning Admin for our company. How can we do this?

If you are currently listed as the Learning Admin for your company, you may modify the list of Learning Admins through the Learning Admin Portal. Visit the Learning Admin Guide for more information: https://academy-storage.talend.com/Intellum/Learning-Admin-Guide-2025.pdf. If you are not the Learning Admin, reach out to the Learning Admin for your company.

Qlik Learning Frequently Asked Questions

Outline

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